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HEALTHCARE: A COMPLEX SERVICE SYSTEM

实习编辑 • 2023-12-01 08:38:28 • 用户投稿 • 阅读 3

healthcare:acomplexservicesystem

healthcareisindeedacomplexservicesystem,onerequiringthetechnobiologyapproachofsystemsengineeringtounderpinitsdevelopmentasanintegratedandadaptivesystem.ingeneral,healthcareservicesarecarriedoutwithknowledge-intensiveagentsorcomponentswhichworktogetherasprovidersandconsumerstocreateorco-producevalue.indeed,theengineeringdesignofahealthcaresystemmustrecognizethefactthatitisactuallyacomplexintegrationofhuman-centeredactivitiesthatisincreasinglydependentoninformationtechnologyandknowledge.likeanyservicesystem,healthcarecanbeconsideredtobeacombinationorrecombinationofthreeessentialcomponents-people(characterizedbybehaviors,values,knowledge,etc.),processes(characterizedbycollaboration,customization,etc.)andproducts(characterizedbysoftware,hardware,infrastructures,etc.).thus,ahealthcaresystemisanintegratedandadaptivesetofpeople,processesandproducts.itis,inessence,asystemofsystemswhichobjectivesaretoenhanceitsefficiency(leadingtogreaterinterdependency)andeffectiveness(leadingtoimprovedhealth).integrationoccursoverthephysical,temporal,organizationalandfunctionaldimensions,whileadaptationoccursoverthemonitoring,feedback,cyberneticandlearningdimensions.insum,suchservicesystemsashealthcareareindeedcomplex,especiallyduetotheuncertaintiesassociatedwiththehuman-centeredaspectsofthesesystems.moreover,thesystemcomplexitiescanonlybedealtwithmethodsthatenhancesystemintegrationandadaptation.

作者：jamesm.tienpascalj.goldschmidt-clermont作者单位：jamesm.tien(dean,collegeofengineering,universityofmiami,coralgables,florida,usa)

pascalj.goldschmidt-clermont(dean,millerschoolofmedicine,universityofmiami,coralgables,florida,usa)

刊名：系统科学与系统工程学报（英文版）英文刊名：journalofsystemsscienceandsystemsengineering年，卷(期)：200918(3)分类号：关键词：serviceshealthcaresystemintegrationsystemadaptationsystemcomplexitysystemofsystemscustomizationco-productiondecisioninformaticsreal-timedecisionmaking

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